Responsible Gaming at 45db
Your Safety Comes First

Our Commitment to Safe Play

45db operates on a clear principle: gambling is entertainment, and entertainment should never come at the cost of a player's wellbeing, financial stability, or family relationships. This is not a legal disclaimer — it is a core operating value that shapes how our platform is designed, how our support team is trained, and how our responsible gaming tools are built.

We serve players across all 8 divisions of Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We understand that gambling habits, financial pressures, and cultural contexts vary across our player base. That is why our responsible gaming programme is built to be accessible, straightforward, and effective for every player, regardless of their experience level or deposit history.

The tools described on this page are available to every registered 45db player at no cost. Activating a deposit limit, requesting a time-out, or initiating a self-exclusion will never result in penalties, bonus forfeitures unrelated to active wagering requirements, or any form of account discrimination. We actively encourage players to use these tools before problems arise, not only after.

Age Restriction Policy

During registration, every player is required to declare that they are 18 years of age or older. This declaration is legally binding under the terms of the 45db Terms & Conditions. Any player found to have provided a false age declaration will have their account permanently closed, all winnings forfeited, and any deposits refunded to the payment method used.

As part of our standard Know Your Customer (KYC) verification process, 45db may request a copy of a government-issued photo ID, such as a National Identity Card (NID), passport, or driving licence, to verify date of birth before a withdrawal can be processed. This check is mandatory for all players and is a fundamental part of our commitment to keeping underage individuals off the platform.

• Parental Controls: If you share a device with a minor, we strongly recommend enabling device-level parental controls or content filtering software that restricts access to gambling websites. Third-party tools such as Gamban, Net Nanny, and similar parental control applications can block gambling websites across all browsers and apps on a shared device.
• Suspicion of Underage Play: If you suspect that a person under 18 years of age has registered or is using a 45db account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
• No Exceptions Policy: Age verification is applied equally to all players. There are no VIP exceptions, no referral-bypass pathways, and no deposit-tier exemptions to the 18+ requirement.

Recognising Problem Gambling

Problem gambling is characterised by a persistent inability to control the urge to gamble despite negative consequences to finances, relationships, mental health, or daily functioning. It can develop gradually and is often difficult to recognise from the inside. Understanding the warning signs is the first and most important step toward seeking help.

Gambling becomes problematic when it shifts from a recreational activity — something done for fun within a pre-set budget — to a compulsive behaviour driven by a need to recover losses, escape stress, or satisfy a craving. At this point, the activity stops being entertainment and starts causing real harm.

Common Warning Signs

• Chasing losses: Depositing more money in an attempt to win back money that has already been lost, rather than accepting the loss and stopping.
• Spending beyond your means: Gambling with money that was budgeted for essential expenses such as rent, food, utility bills, or loan repayments, including via bKash, Nagad, or bank transfers.
• Increasing bet sizes: Needing to place larger and larger bets to experience the same level of excitement, a sign of developing tolerance similar to substance dependence.
• Lying about gambling activity: Concealing the frequency or size of gambling sessions from family members, partners, or friends out of shame or fear of judgment.
• Gambling to cope: Using gambling as the primary way to deal with stress, boredom, anxiety, loneliness, depression, or other difficult emotions.
• Neglecting responsibilities: Missing work, family commitments, social obligations, or important personal tasks because of time or money spent gambling.
• Failed attempts to stop: Making repeated sincere attempts to cut back or stop gambling without success — a strong indicator that the behaviour has become compulsive.
• Borrowing money to gamble: Taking loans, using credit cards, or asking friends and family for money specifically to fund gambling activity.

Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider how frequently the described situation has occurred over the past 12 months. This checklist is for self-reflection only — it is not a clinical diagnostic tool.

Responsible Gaming Tools

45db provides a full suite of player-controlled responsible gaming tools accessible directly from your account settings. These tools are designed to give you meaningful control over your gambling activity before problems develop. All tools are free, immediate in effect (except limit increases, which require a cooling-off period), and available 24 hours a day.

Self-Exclusion & Time-Out

Self-exclusion and time-out are the two most powerful responsible gaming tools available to 45db players. They are intended for players who feel that their gambling is becoming difficult to manage and who need a firm, external barrier to help them stop. Both tools are applied immediately upon request — there is no delay, no waiting period, and no ability to override them once activated.

Time-Out (Short-Term Break)

A time-out is a temporary suspension of your 45db account. It is suitable for players who feel they need a short break from gambling to regain perspective. Available time-out durations are 24 hours, 7 days, and 30 days. During a time-out:

• You cannot log in to your account or place any wagers.
• All pending bonuses and promotions are suspended for the duration.
• All marketing communications are paused.
• Your account balance is preserved and will be accessible when the time-out expires.
• The time-out cannot be reversed or shortened once activated. It will expire automatically at the end of the chosen period.

Self-Exclusion (Long-Term Break)

Self-exclusion is a longer-term account closure tool for players who recognise that gambling has become a serious problem. Available self-exclusion periods are 6 months, 1 year, and 5 years. Self-exclusion is also available on an indefinite basis upon request. During self-exclusion:

• Your account is permanently suspended for the chosen exclusion period. You cannot log in, deposit, or wager under any circumstances.
• Your account details are added to our internal exclusion registry so that re-registration under a new account is detected and blocked.
• All marketing communications — emails, SMS, app notifications, bonus offers — are permanently suspended for the duration of the exclusion.
• Any eligible balance (funds not subject to active wagering requirements) will be refunded to your registered payment method after a brief verification process.
• Self-exclusion periods cannot be shortened. If you request a reinstatement before the exclusion period expires, a mandatory 7-day cooling-off period applies before reinstatement can be reviewed.

To request a time-out or self-exclusion, log in to Account Settings > Responsible Gaming and select the appropriate option. Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request" or "Time-Out Request" and specify the duration you require. Our team will action the request immediately upon receipt — 24 hours a day, 7 days a week.

Deposit & Loss Limits

Setting a deposit or loss limit is one of the simplest and most effective ways to keep gambling within a comfortable, affordable budget. 45db strongly encourages all players — not only those experiencing difficulties — to set a personal limit before they begin playing. Treating gambling like any other entertainment expense, with a fixed monthly budget, is the hallmark of a healthy gambling relationship.

Limits are denominated in Bangladeshi Taka (৳) and can be set for the following time windows:

• Daily limit: The maximum amount you can deposit or lose within a rolling 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly limit: The maximum amount you can deposit or lose within a rolling 7-day period (Monday 00:00 to Sunday 23:59 BST).
• Monthly limit: The maximum amount you can deposit or lose within a calendar month (1st to last day of the month, BST).

How Limit Changes Work

• Reducing a limit: Any reduction to an existing limit takes effect immediately. For example, if you have a ৳10,000 weekly deposit limit and you reduce it to ৳5,000, the lower limit applies from the moment you confirm the change.
• Increasing a limit: Any increase to an existing limit is subject to a mandatory 48-hour cooling-off period. This delay is intentional — it ensures that a decision made in the heat of the moment (for example, after a losing session) does not immediately translate into larger deposits. The increase will take effect automatically after the 48-hour period unless you cancel the request.
• Cancelling a limit increase: If you request a limit increase and then change your mind, you can cancel the pending increase at any time during the 48-hour window. Log in to Account Settings > Responsible Gaming and select "Cancel Pending Limit Increase".
• Setting a limit for the first time: New limits take effect immediately. There is no minimum limit — you can set a daily deposit limit as low as ৳100 if that reflects your comfort level.

Getting Help & Support

If gambling has become a source of distress, financial difficulty, or conflict in your life, please know that help is available and that reaching out is the right move. 45db's support team is trained to handle responsible gaming conversations with sensitivity, confidentiality, and without judgment.

Practical Steps You Can Take Right Now

• Activate a self-exclusion or time-out on your 45db account via Account Settings > Responsible Gaming — it takes less than two minutes and takes effect immediately.
• Set a deposit limit that reflects your actual entertainment budget in Bangladeshi Taka (৳). Start conservatively; you can always review it after a cooling-off period.
• Install gambling-blocking software on all your devices to create a technical barrier between you and gambling websites. Tools such as Gamban work across all browsers and apps.
• Remove saved payment methods — bKash, Nagad, Rocket, Upay, or saved card details — from your account to add friction to the deposit process.
• Share your intention to stop or reduce with a family member or friend who can provide support and accountability.
• Review your account activity history to get an honest picture of your total spend over the past month or year. Seeing the numbers clearly is often a powerful motivator for change.

We at 45db are genuinely invested in the long-term wellbeing of every player on our platform. A player who gambles safely, within their means, and for the right reasons — entertainment and recreation — is the only kind of player we want. We would rather lose a customer temporarily to a self-exclusion than keep them playing at the cost of their financial or mental health.

If you have any questions about the tools and policies described on this page, or if you need help activating any responsible gaming feature on your account, write to us at [email protected]. Our team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6), and will always respond to responsible gaming enquiries as a priority.